Refund Policies

REFUNDS

ACCESSORIES FRAMMENTI will only make refunds of money in case the courier service provider is not able to deliver it to the Client. If this happens, the client will be notified and the money will be refunded. Money back times vary depending on the payment method used.

The Client can choose between the following reimbursement methods:

• Bonus: the bonds are valid for one year and must be used in a single purchase. The delivery time of this refund is 2 business days.
• Transfer bank: The account holder must be the same as the one who made the purchase at www.frammenti.com.co The refund will be made in 3 business days.

To cancel an order for any reason, the Customer must write an email to contact@floramazona.com with the order number they wish to cancel. Orders can only be cancelled if they have not yet been sent by the courier company or if it has been charged for the PayU payment gateway, the customer assumes the commission costs generated.

CHANGES

ACCESSORIES FRAMMENTI accepts changes up to 15 days from when your order is delivered. The product must be presented in perfect condition, must not have been worn and must be with all its labels and original packaging in perfect condition.

Products that have been sold with a discount greater than 40% DO NOT HAVE CHANGE.

The process to request a change is as follows:

• Send an email before 15 business days after receiving the product to lorena@frammenti.com.co with the reason for return and if you require the same or a different product. Note: it is important to be very specific about the reasons for return.
• After the email is reviewed by ACCESSORIES FRAMMENTI and the change is approved, the customer will receive an email with a reverse logistics guide.
• The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by FRAMMENTI.
• The product must be in perfect condition and in its original packaging, including all packaging labels.
• When the product is received by ACCESORIES FRAMMENTI, a quality control will take place that takes approximately 3 business days. When the status of the product is determined we will proceed with the requested change.

Once a change has been made, no other change of the same product may be made.